Why Embed Chat Into Your SaaS Platform?

Online communication is now an important platform for sharing one’s skills or helping others. An embedded chat option lets you have actual-time conversations with your customers while they’re on your

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How Did MS Teams Become So Pervasive?

Features Of MS Team That Are Unique And Useful Now we will look at some Microsoft features that support the platform: Chat function Conversation within teams and channels Group conversation

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Don’t say a word

Try saying any sentence and then try typing it.  Which is easier (unless you are a 200 words per minute uber touch typist)?  Since people tend to do whatever is

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The Future’s not ours to see..

Fortune Teller Years ago my then partner once persuaded me to visit a fortune teller. Personally, I am beyond cynical about such things and it turned into a game of

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MS Teams Live Chat with MS Bot Framework

Microsoft Teams Live Chat Over 100 million daily active users are now working on Microsoft Teams which means they can instantly expand it to support omnichannel live chat with IBM and Microsoft

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Smarter Bots are designed to be Stupid

Natural Language bots are a bit like driverless cars.  Great when they work but pretty bad when they don’t.  When designing them (in both cases) the key is to not overstretch

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